Privacy policy

Last Updated: Feb 5, 2026

At KyloGlow, your privacy matters to us. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit kyloglow.com or make a purchase from us. By using our website, you consent to the practices described in this policy.

1. Information We Collect

We may collect the following types of personal information:

  • Contact information: name, email address, phone number, and shipping/billing address

  • Payment information: processed securely through PayPal and Venmo (we do not store full payment details)

  • Account information: username, password (encrypted), and purchase history

  • Device & usage data: IP address, browser type, pages visited, referring URLs, and time spent on site

  • Communications: messages sent to our customer support team

  • Rewards & preferences: points balance, wishlist, and product preferences

2. How We Use Your Information

We use the information we collect to:

  • Process and fulfill your orders and send order confirmations

  • Provide customer support and respond to inquiries

  • Send promotional emails and updates (with your consent)

  • Administer our Rewards program and e-gift cards

  • Improve our website, products, and shopping experience

  • Detect and prevent fraud or unauthorized activity

  • Comply with legal obligations

3. Cookies & Tracking Technologies

KyloGlow uses cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, and analyze site traffic. You can manage cookie settings through your browser or by using the "Set My Cookie Choices" option available on our website.

We may use the following types of cookies:

  • Essential cookies: required for the website to function properly

  • Analytical cookies: help us understand how visitors use our site

  • Marketing cookies: used to deliver relevant advertisements and track campaign performance

4. Sharing Your Information

KyloGlow does not sell your personal information. We may share your data with trusted third parties only as necessary to operate our business, including:

  • Payment processors (PayPal, Venmo) to complete transactions

  • Shipping and logistics partners to deliver your orders

  • Email marketing platforms to send newsletters (only if you've opted in)

  • Analytics providers (e.g., Shopify Analytics, Google Analytics) to improve our site

  • Legal authorities if required by law or to protect our rights

All third-party partners are required to handle your data in accordance with applicable privacy laws.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. If you close your account, we will delete or anonymize your data within a reasonable timeframe, unless retention is required for legal or business purposes.

6. Your Rights & Choices

Depending on your location, you may have the right to:

  • Access the personal data we hold about you

  • Request correction of inaccurate information

  • Request deletion of your personal data

  • Opt out of marketing communications at any time

  • Request that we restrict how we use your data

  • Data portability — receive a copy of your data in a structured format

To exercise any of these rights, please contact us at support@kyloglow.com. We will respond within 30 days.

7. Marketing Communications

If you subscribe to our email list, you consent to receiving promotional emails from KyloGlow. You may unsubscribe at any time by clicking the "unsubscribe" link at the bottom of any marketing email or by contacting us directly. Transactional emails (such as order confirmations) will still be sent regardless of your marketing preferences.

8. Children's Privacy

Our website is not directed to children under the age of 13. We do not knowingly collect personal information from minors. If you believe a child has provided us with personal information, please contact us immediately so we can remove it.

9. Security

KyloGlow uses industry-standard security measures — including SSL encryption and secure payment gateways — to protect your personal information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

10. Third-Party Links

Our website may contain links to third-party websites (such as social media platforms). We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any external sites you visit.

11. Shopify

KyloGlow's store is powered by Shopify. Shopify collects and processes certain data on our behalf as a data sub-processor. For more information on Shopify's data practices, please visit Shopify's Privacy Policy at https://www.shopify.com/legal/privacy.

12. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected, the right to delete personal information, and the right to opt out of the sale of personal information. KyloGlow does not sell personal information. To submit a request, contact us at support@kyloglow.com.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised "Last Updated" date. Your continued use of kyloglow.com after any changes constitutes your acceptance of the updated policy.

14. Contact Us

If you have questions or concerns about this Privacy Policy, please reach out:

Email: support@kyloglow.com

Website: https://kyloglow.com